Frequently Asked Questions


How do I create an account to enter?

Create an account here.

Why is my text cut off in one or more of the boxes for campaign details?

Each section contains a maximum character count.

How many creative files will be accepted?

A maximum of 6 supporting files will be accepted.

What is the cancellation/refund policy?

We can only confirm your CMA Awards Gala tickets once we have received your payment in full. To be eligible for refunds, all cancellations must be in writing to awards@theCMA.ca and be received on or before October 18, 2021. A $99 per ticket or $499 per table administration fee will be charged. No refunds will be provided for cancellations made after this date.

What is the cancellation/refund policy for entries submitted?

Refunds can be made only if written notification of the entrant’s wish to withdraw their entries reaches the CMA office before June 28. Refunds made up until this date will be subject to a $95 administrative cancellation fee. No refunds will be considered by the CMA after June 28, regardless of any extension to the entries deadline. Entries can only be cancelled by the CMA and cannot be cancelled or removed from the CMA Awards in any way after June 28.

How many times can I enter a campaign?

CMA limits the submission of each unique campaign to 5 times or less. The campaign can be submitted across any of the disciplines/categories. This limit does not apply to special awards (Canada Post Integrated Marketing, Environics Analytics Data Marketing, Facebook Mobile Marketing, LinkedIn B2B Marketing and Organization Supporting Diversity and Inclusion). Organizations can submit an unlimited number of unique campaigns. 

My campaign ran in the US, is it still eligible?

Campaigns that ran in Canada or campaigns that ran in other markets but were developed by Canadian marketers for Canadian clients are eligible for entry. CMA reserves the right to reassign the entry discipline or category at any time.

Who can help me decide which category my campaign should be submitted into?

Contact awards@thecma.ca for assistance in determining into which category(s) your campaign should be entered. We are happy to help!

When will I find out if my submission has been shortlisted?

Notifications will be emailed to the individual listed as the contact person for each entry that is shortlisted by early October.

PayPal won’t accept or process my credit card. Who do I contact for assistance?

If you are having difficulties processing payment through our PayPal account online, please contact awards@thecma.ca.

I can’t upload my supporting documents. Who do I contact?

Please contact Award Force technical support at support@awardforce.com.

Why are there multiple deadline dates?

CMA encourages submitting entries early by offering multiple deadlines with increasing entry fee rates. The early–bird deadline offers the lowest entry fee. Entry fees are increased for the final deadline with pricing surcharge for non–member taking effect in the last few days.

How do I know if I’m a CMA member?

CMA membership is assigned to companies. Therefore, if your organization is a CMA member, you are a CMA member. Find out if you/your organization is a CMA member by viewing the member directory.

What are the dates for campaign eligibility for 2021?

Your campaign must have results tabulated between December 1, 2018 and June 1, 2021. We have extended the campaign eligibility period to allow companies to enter campaigns that they could not submit last year due to the COVID-19 pandemic. Entries containing results tabulated after June 1, 2021 may be disqualified at the discretion of the judging committee and CMA. CMA is not responsible for any entrant submission error. The decision of the judging committee and CMA is final.

How do I enter the Canada Post Integrated Marketing Award? What is the entry fee?

The Canada Post Integrated Marketing Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.

How do I enter the LinkedIn B2B Marketing Award? What is the entry fee?

The LinkedIn B2B Marketing Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.

How do I enter the Environics Analytics Data Marketing Award? What is the entry fee?

The Environics Analytics Data Marketing Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.

How do I enter the Facebook Mobile Marketing Award? What is the entry fee?

The Facebook Mobile Marketing Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.

How do I enter the Organization Supporting Diversity and Inclusion Award? What is the entry fee?

The Organization Supporting Diversity and Inclusion Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.

How do I nominate someone for the Marketer of the Year or Lifetime Achievement Award? What is the entry fee?

The Marketer of the Year or Lifetime Achievement Award is free to enter. Please review the requirements carefully to ensure your entry is eligible.



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