3/18/2025 1:00:00 PM
9:00AM - 10:00AM ET

Revolutionizing Long-Distance Travel: How AI Elevates the CX at Deutsche Bahn

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Join us for an exciting online event where we will explore how AI is revolutionizing the travel industry, specifically focusing on enhancing customer experiences for long-distance travelers. Our speaker Axel Schulz, Head of AI and Data Intelligence Center at DB, will cover how:

  • In long-distance transportation Deutsche Bahn collects more than 8 million customer feedbacks from various touch points every year
  • The use of AI models enables real-time use and ensures high customer satisfaction

Axel will give insights into hurdles, stumbling blocks, success stories and recommendations after 10 years of experience in dealing with AI and customer feedback.

Don't miss out on this opportunity to stay ahead of the [AI] curve!

Axel Schulz
Head of AI and Data Intelligence Centre, Deutsche Bahn

Dr. Axel Schulz has been responsible for topics relating to business intelligence, Data and AI strategy at DB Fernverkehr AG in various roles since 2015. Since 2019, he has been responsible for the overarching AI strategy and AI governance of long-distance transport and has set up a competence center for AI for this purpose. The competence center deals with topics such as AI standardization, portfolio management and the development of AI systems. In recent years, AI systems have been put into operation that help to improve the customer experience, optimize revenue management and make operations more stable, for example.

speaker

Axel Schulz

Head of AI and Data Intelligence Centre

Deutsche Bahn

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